SAP Service Cloud Certification Exam Syllabus

C_C4H510_21 Syllabus, C_C4H510_21 PDF Download, SAP C_C4H510_21 Dumps, SAP Service Cloud PDF Download, SAP Service Cloud Certification, C_C4H510_04 Syllabus, C_C4H510_04 PDF Download, SAP C_C4H510_04 DumpsYou can collect all the information about SAP Service Cloud Certification Exam (C_C4H510_21, C_C4H510_04) from this page. The SAP Service Cloud certification is mainly targeted to those candidates who are from SAP Cloud & business consulting background and wants to build their career as a SAP Service Cloud consultant. The SAP Service Cloud Certification Exam verifies that the candidate possesses fundamental knowledge and proven skills in the area of SAP Service Cloud. This exam validates that the candidate has a good and overall understanding within this consultant profile, and can implement this knowledge practically in projects under guidance of an experienced consultant.

SAP Service Cloud Certification Details:

Exam Name SAP Certified Application Associate - SAP Service Cloud 2111
SAP Certified Application Associate - SAP Service Cloud 2011
Exam Code C_C4H510_21 » SAP Service Cloud Certification Online Practice Exam
Level Associate
Exam Price $560 (USD)
Duration 180 mins
Number of Questions 80
Passing Score C_C4H510_21 - 65%
C_C4H510_04 - 63%
Reference Books C4H440 (SAP CLOUD FOR CUSTOMER 2111)
C4H510 (SAP CLOUD FOR CUSTOMER 2111)
Schedule Exam SAP Training
Sample Questions SAP Service Cloud Certification Sample Question
Recommended Practice SAP Service Cloud Certification Practice Exam

SAP Service Cloud Certification Exam Topics:

C_C4H510_21

Topic Areas Topic Details, Courses, Books Weighting
Service Objects Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2111)

> 12%
Service Elements and Notification Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.

C4H440 (SAP CLOUD FOR CUSTOMER 2111)
C4H510 (SAP CLOUD FOR CUSTOMER 2111)

8% - 12%
Personalization and Extensibility Identify how to use personalization and extensibility, including mashups and custom business objects.

C4H440 (SAP CLOUD FOR CUSTOMER 2111)

8% - 12%
Reporting Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.

C4H440 (SAP CLOUD FOR CUSTOMER 2111)

8% - 12%
Basic Setup Settings Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.

C4H440 (SAP CLOUD FOR CUSTOMER 2111)

8% - 12%
Data Management Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.

C4H440 (SAP CLOUD FOR CUSTOMER 2111)

8% - 12%
Service Business Process Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2111)

8% - 12%
Communication Channel and Knowledge Base Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.

C4H510 (SAP CLOUD FOR CUSTOMER 2111)

8% - 12%
Maintenance Plan Explain Maintenance Plan & its usage in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2111)

< 8%
User Management Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.

C4H440 (SAP CLOUD FOR CUSTOMER 2111)

< 8%
Contracts and Ticket Hierarchy Explain Contracts & Case Management in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2111)

< 8%

C_C4H510_04

Topic Areas Topic Details, Courses, Books Weighting
Service Objects Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2111)

> 12%
User Management Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.

C4H440 (SAP CLOUD FOR CUSTOMER 2111)

8% - 12%
Communication Channel and Knowledge Base Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. 

C4H510 (SAP CLOUD FOR CUSTOMER 2111)

8% - 12%
Service Business Process Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2111)

8% - 12%
Service Elements and Notification Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.

C4H440 (SAP CLOUD FOR CUSTOMER 2111)
C4H510 (SAP CLOUD FOR CUSTOMER 2111)

8% - 12%
Data Management Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.

C4H440 (SAP CLOUD FOR CUSTOMER 2111)

8% - 12%
Basic Setup Settings Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.

C4H440 (SAP CLOUD FOR CUSTOMER 2111)

8% - 12%
Reporting Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.

C4H440 (SAP CLOUD FOR CUSTOMER 2111)

< 8%
Maintenance Plan Explain Maintenance Plan & its usage in Service Tickets

C4H510 (SAP CLOUD FOR CUSTOMER 2111)

< 8%
Personalization and Extensibility Identify how to use personalization and extensibility, including mashups and custom business objects.

C4H440 (SAP CLOUD FOR CUSTOMER 2111)

< 8%
Contracts and Case Management Explain Contracts & Case Management in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2111)

< 8%

The SAP Education has created this certification exam for the assessment of SAP skills, such assessments are defined based on the understanding of SAP Service Cloud. The SAP offers certification for associate, professional, and master levels, they have defined this certification levels considering the candidate's actual experience and domain expertise. To ensure success in SAP Service Cloud Certification Exam (C_C4H510_21, C_C4H510_04), SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training and professional experience.

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