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Practice the way the performance-based C_C4HCX exam actually tests you — execute real tasks and reason through real scenarios, not memorize. Built for genuine exam preparation; not affiliated with SAP SE.
Get a feel for the format with one free skill drill and one free scenario.
The SAP® C_C4HCX certification confirms that you understand the capabilities and architecture of the SAP Customer Experience portfolio and SAP Business Technology Platform well enough to make sound design decisions on a project. It is aimed at an associate-level architect who, with a couple of years of hands-on CX experience, can contribute to and advise a delivery team. The scope spans the functional and technical footprint of Commerce Cloud, Sales Cloud, Service Cloud, Customer Data Cloud, Customer Data Platform, and Emarsys, plus how BTP, the Integration Suite, and SAP Build extend and connect those solutions. Because it is delivered as a Scenario-Based Assessment, the exam rewards applied judgement: you work through a realistic situation and justify architecture, integration, and extensibility choices rather than answer isolated recall questions. Preparation should therefore centre on translating business requirements into components, weighing trade-offs, and planning delivery activities such as testing, deployment, and change management.
Exam at a glance
120 skill drills, grouped into 10 domains. Expand a domain to train a specific topic and see where you're strong or weak.
Full multi-phase scenarios that mirror the performance-based format — narrative, challenges, and the real decisions the exam puts in front of you. Ordered from foundation to advanced so you can build up.
Build the core configuration moves
Capturing Identity and Consent on a Consumer Portal
9 questions
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Launching Omnichannel Marketing for a Growing Retailer
9 questions
Standing Up Case Management for a Service Team
10 questions
Adopting Guided Selling at a Field-Sales Outfitter
10 questions
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