SAP Certified - Solution Architect - SAP Customer Experience
Practice the way the performance-based C_C4HCX exam actually tests you — execute real tasks and reason through real scenarios, not memorize. Built for genuine exam preparation; not affiliated with SAP SE.
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About the C_C4HCX exam
The SAP® C_C4HCX certification confirms that you understand the capabilities and architecture of the SAP Customer Experience portfolio and SAP Business Technology Platform well enough to make sound design decisions on a project. It is aimed at an associate-level architect who, with a couple of years of hands-on CX experience, can contribute to and advise a delivery team. The scope spans the functional and technical footprint of Commerce Cloud, Sales Cloud, Service Cloud, Customer Data Cloud, Customer Data Platform, and Emarsys, plus how BTP, the Integration Suite, and SAP Build extend and connect those solutions. Because it is delivered as a Scenario-Based Assessment, the exam rewards applied judgement: you work through a realistic situation and justify architecture, integration, and extensibility choices rather than answer isolated recall questions. Preparation should therefore centre on translating business requirements into components, weighing trade-offs, and planning delivery activities such as testing, deployment, and change management.
Exam at a glance
- Level
- Associate
- Format
- Scenario-Based Assessment (SBA) — 1 activity
- Passing score
- 60%
- Languages
- Not published by SAP
- Product
- SAP Customer Experience portfolio (Commerce Cloud, Sales Cloud, Service Cloud, Customer Data Cloud, Customer Data Platform, Emarsys) and SAP BTP
Scenario Roleplay for C_C4HCX — practise being questioned, not just answering
C_C4HCX is a Scenario-Based Assessment, so being able to hold and defend a position matters as much as knowing the material. Scenario Roleplay is practice for exactly that: an AI character plays a client stakeholder, presses on your reasoning, and every objective is scored afterwards with your own words quoted back as the evidence.
Exam Pass
$54.80
60 days’ access
- Every practice scenario and drill for this exam
- Unlimited attempts
- 8 role-play conversations, 1 of them scored
Exam Pass + Scenario Roleplay
$89.90
90 days’ access
- Everything in the Exam Pass
- Every scenario as a role-play, scored — as many times as you need
- 30 extra days to work through them
Independent practice modelled on the Scenario-Based Assessment format. You are talking to an AI character in an original ERPPrep scenario — not SAP, not an SAP employee, and not the SAP exam. The scores are a practice signal against ERPPrep’s own criteria, never a prediction of a certification result. How Scenario Roleplay works.
What this exam tests
120 skill drills across the 11 domains this exam covers. Pick a domain to train it and see where you're strong or weak.
SAP Customer Data Platform
12 drills Practice
SAP Business Technology Platform
11 drills Practice
SAP Commerce Cloud Architecture & Extensibility
11 drills Practice
SAP Customer Data Cloud
11 drills Practice
SAP Customer Experience Solution Architecture & Landscape
11 drills Practice
SAP Engagement Cloud - Emarsys Edition
11 drills Practice
SAP Integration Suite
11 drills Practice
SAP Sales Cloud Version 2
11 drills Practice
SAP Service Cloud Version 2
11 drills Practice
CX Project Delivery, Testing & Deployment
10 drills Practice
Extensibility with SAP Build & SAP Business AI
10 drills Practice
Scenario simulations
Full multi-phase scenarios that mirror the performance-based format — narrative, challenges, and the real decisions the exam puts in front of you. Ordered from foundation to advanced so you can build up.
Build the core configuration moves
Suzuran Petcare Shapes Its SAP Customer Experience Rollout
10 questions
Stridewell Footwear Extends Its CX Suite with SAP Build
9 questions
Marnvik Appliances Sales Cloud Territory and Coverage Design
10 questions
Wrenfield Appliances Adds a Low-Code Dealer App to Its CX Suite
9 questions
Capturing Identity and Consent on a Consumer Portal
9 questions
Launching Omnichannel Marketing for a Growing Retailer
9 questions
Standing Up Case Management for a Service Team
10 questions
Adopting Guided Selling at a Field-Sales Outfitter
10 questions
What learners say
Reviews from ERPPrep learners who prepared for C_C4HCX with us.
“Scenario Roleplay with its objective scoring helped me with identity federation, kinda. It highlighted my gaps. I sailed through the C_C4HCX exam.”
“Where I waffled was the trade-off questions. Scenario Roleplay pushed me to commit to one instead. My second here, and no retake needed.”
“C_C4HCX extensibility questions were a slog, honestly. I watched the accuracy per topic until it stopped dipping, and passed.”
Showing 1–3 of 23 reviews
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