The Qualtrics XM For Customer Experience Expert Certification Sample Question Set on this page is designed to familiarize you with the actual SAP XM-CX-EXPERT exam format and question types. These basic sample questions help you understand the structure of the test and what to expect. While these questions provide a good starting point, they are just a glimpse of the real exam scenario. To get familiar with more exam properties, we suggest you try our Sample SAP Qualtrics CustomerXM Expert Certification Practice Test.
This Sample SAP XM-CX-EXPERT Certification Practice Exam is intended for evaluation purposes only. If you are planning to take the Qualtrics Certified CustomerXM Expert and want to thoroughly test your SAP Other knowledge to identify any weak areas, we strongly recommend starting your preparation with our Premium SAP Qualtrics CustomerXM Expert Certification Practice Exam. Our premium practice tests offer an extensive set of scenario-based questions that closely simulate the actual exam environment. By using our premium Qualtrics XM For Customer Experience Expert exams, you can ensure comprehensive coverage of all necessary topics, significantly boosting your confidence and increasing your chances of success on your certification exam.
SAP Qualtrics CustomerXM Expert Sample Questions:
01. What are advantages of using dashboards over static reports in CX programs?
There are 2 correct answers to this question.
a) Real-time data visualization
b) Automated trigger distribution
c) One-size-fits-all summaries
d) Interactive filters for deeper exploration
02. At which maturity stage does a company typically start linking CX insights to business outcomes?
Please choose the correct answer.
a) Foundational
b) Emerging
c) Integrated
d) Inactive
03. Why should double-barreled questions be avoided in surveys?
Please choose the correct answer.
a) They require open-text responses
b) They make it hard for respondents to answer accurately
c) They improve dashboard rendering
d) They decrease the number of pages in the survey
04. What strategies improve the clarity of dashboard presentations for executive stakeholders?
There are 2 correct answers to this question.
a) Use concise visual summaries
b) Minimize widget interactivity
c) Group metrics by strategic theme
d) Avoid showing NPS altogether
05. How can CX leaders assess their current maturity level effectively?
There are 2 correct answers to this question.
a) Benchmark against the Qualtrics Maturity Model
b) Evaluate technical support wait times
c) Map current capabilities across feedback, analysis, and action
d) Monitor employee travel expenses
06. Which feature in Qualtrics dashboards allows data to be scheduled and shared with stakeholders on a recurring basis?
Please choose the correct answer.
a) Page break
b) Triggers
c) Email schedules
d) JavaScript integrations
07. Why is it important to pre-test or pilot your survey before full deployment?
There are 2 correct answers to this question.
a) To identify confusing questions
b) To increase platform licensing costs
c) To ensure logic flows correctly
d) To reduce overall survey responses
08. Which of the following metrics are considered relationship-level customer experience metrics?
There are 2 correct answers to this question.
a) NPS
b) Time to resolution
c) CSAT
d) Customer Lifetime Value (CLV)
09. A growing e-commerce company collects customer feedback, but insights are only reviewed quarterly by marketing. There's no follow-up with customers, and other departments lack visibility. Based on the CX Maturity Model, what is their current likely stage, and how can they progress?
There are 3 correct answers to this question.
a) Foundational stage
b) Establish cross-functional CX governance
c) Set up real-time alerts to frontline teams
d) Add sentiment analysis tools
e) Wait until annual revenue goals are met
10. How can automation enhance the ticketing workflow in Qualtrics?
There are 2 correct answers to this question.
a) Replacing dashboards entirely
b) Keyword-triggered alert systems
c) Manual forwarding of feedback via email
d) Auto-routing based on score thresholds
Quick Tips:
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SAP includes a note: "There are 'N' correct answers to this question" in the actual SAP XM For Customer Experience Expert Certification Exam.
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SAP does not ask "True or False" type questions in the actual SAP XM-CX-EXPERT Exam.
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SAP provides an option to increase (+) or decrease (-) the font size of the test screen for better readability in the actual Qualtrics Certified CustomerXM Expert Exam.
Solutions:
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Question: 01
Answer: a, d
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Question: 02
Answer: c
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Question: 03
Answer: b
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Question: 04
Answer: a, c
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Question: 05
Answer: a, c
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Question: 06
Answer: c
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Question: 07
Answer: a, c
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Question: 08
Answer: a, d
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Question: 09
Answer: a, b, d
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Question: 10
Answer: b, d
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Note: If you find any typos or data entry errors in these Qualtrics XM For Customer Experience Expert (XM-CX-EXPERT) sample questions, please let us know by emailing us at feedback@erpprep.com
