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The SAP® C_C4HCX certification confirms that you understand the capabilities and architecture of the SAP Customer Experience portfolio and SAP Business Technology Platform well enough to make sound design decisions on a project. It is aimed at an associate-level architect who, with a couple of years of hands-on CX experience, can contribute to and advise a delivery team. The scope spans the functional and technical footprint of Commerce Cloud, Sales Cloud, Service Cloud, Customer Data Cloud, Customer Data Platform, and Emarsys, plus how BTP, the Integration Suite, and SAP Build extend and connect those solutions. Because it is delivered as a Scenario-Based Assessment, the exam rewards applied judgement: you work through a realistic situation and justify architecture, integration, and extensibility choices rather than answer isolated recall questions. Preparation should therefore centre on translating business requirements into components, weighing trade-offs, and planning delivery activities such as testing, deployment, and change management.
Exam at a glance
120 skill drills across the 11 domains this exam covers. Pick a domain to train it and see where you're strong or weak.
Full multi-phase scenarios that mirror the performance-based format — narrative, challenges, and the real decisions the exam puts in front of you. Ordered from foundation to advanced so you can build up.
Build the core configuration moves
Capturing Identity and Consent on a Consumer Portal
9 questions
Reviews from ERPPrep learners who prepared for C_C4HCX with us.
“Integration Platforms & Middleware Approaches is where the Solution Architect - SAP Customer Experience paper separates people, and C_C4HCX offered no shortcut. The scenario sets fixed my worst habit, the readiness figure told me when to book, I cleared it, and the whole team uses it now.”
“I was so relieved to pass my C_C4HCX exam! Coming back to certifications as a Customer Experience Architect, I wasn't sure what to expect. This preparation made a huge difference, helping me refresh my knowledge. Honestly, it was pretty solid. Muchas gracias for the support.”
“Solution design is where the Solution Architect - SAP Customer Experience paper gets specific, and my slide knowledge did not survive it. Alhamdulillah, the retakes turned it around, this Data Flow Reviewer passed, and I have sent the link to two people.”
Showing 13–15 of 16 reviews
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