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The SAP® C_C4HCX certification confirms that you understand the capabilities and architecture of the SAP Customer Experience portfolio and SAP Business Technology Platform well enough to make sound design decisions on a project. It is aimed at an associate-level architect who, with a couple of years of hands-on CX experience, can contribute to and advise a delivery team. The scope spans the functional and technical footprint of Commerce Cloud, Sales Cloud, Service Cloud, Customer Data Cloud, Customer Data Platform, and Emarsys, plus how BTP, the Integration Suite, and SAP Build extend and connect those solutions. Because it is delivered as a Scenario-Based Assessment, the exam rewards applied judgement: you work through a realistic situation and justify architecture, integration, and extensibility choices rather than answer isolated recall questions. Preparation should therefore centre on translating business requirements into components, weighing trade-offs, and planning delivery activities such as testing, deployment, and change management.
Exam at a glance
120 skill drills across the 11 domains this exam covers. Pick a domain to train it and see where you're strong or weak.
Full multi-phase scenarios that mirror the performance-based format — narrative, challenges, and the real decisions the exam puts in front of you. Ordered from foundation to advanced so you can build up.
Build the core configuration moves
Capturing Identity and Consent on a Consumer Portal
9 questions
Reviews from ERPPrep learners who prepared for C_C4HCX with us.
“Passing felt good, but it wasn't a breeze. Some of the customer experience scenarios truly pushed my understanding as a solution architect, needing quite a bit of extra revision.”
“My experience with unlimited practice attempts has been fantastic. The step-by-step explanations after each answer are incredibly helpful. I'm still studying for my certification, but I already feel so much more confident. This is pretty good.”
“Retaking the SAP Customer Experience Solution Landscape & Architecture sets on erpprep, on a colleague suggestion, made me spot a detail I had read wrong. That was enough to finish the certification.”
Showing 1–3 of 16 reviews
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