Welcome to our comprehensive guide for the SAP Service Cloud Version 2 - Implementation Consultant Certification Exam. This page provides all the essential details you need to prepare effectively for the SAP Service Cloud Version 2 Implementation Consultant exam. This certification is ideal for candidates with a background in SAP Cloud Solutions and business consulting who aspire to become SAP consultants. The exam confirms your fundamental knowledge and proven skills in SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2, ensuring you can apply this knowledge practically in projects under experienced guidance. Achieving this SAP C_C4H56_2411 certification will significantly enhance your career prospects and demonstrate your expertise to potential employers.
How SAP Service Cloud Version 2 Implementation Consultant Certification Can Boost Your Career
The SAP C_C4H56_2411 exam is globally recognized for validating your knowledge and skills. With the SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 credential, you stand out in a competitive job market and demonstrate your ability to make significant contributions within your organization. This exam tests your proficiency in various syllabus topics, ensuring a well-rounded understanding of the consultant profile.
SAP Service Cloud Version 2 Implementation Consultant Certification Details:
| Exam Name | SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 |
| Exam Code | C_C4H56_2411 » SAP Service Cloud Version 2 Implementation Consultant Certification Online Practice Test |
| Level | Associate |
| Exam Price | $543 (USD) |
| Duration | 180 mins |
| Number of Questions | 80 |
| Cut Score | 68% |
| Reference Books / Trainings | Implementing and Using SAP Service Cloud Version 2 |
| Schedule Exam | SAP Learning |
| Sample Questions | SAP C_C4H56_2411 Certification Exam Sample Question |
| Recommended Practice | SAP Service Cloud Version 2 - Implementation Consultant Certification Practice Test |
SAP C_C4H56_2411 Exam Syllabus Topics:
| Topic Areas | Topic Details, Courses, Books | Weighting |
|---|---|---|
|
Basic Setup
|
Related course code: Basic setup of system including first time system configuration steps.
|
<=10 |
|
Master Data
|
Related course code: Set up master data regarding Account, Contact, Product, Organization and employees.
|
<=10 |
|
User Management
|
Related course code: Manage the creation of User and business roles including authorizations.
|
<=10 |
|
Service Objects
|
Related course code: Set up the service objects Registered Products, Installed Base and Warranty.
|
<=10 |
|
Service Elements
|
Related course code: Configuration SLA, Categories and Case Routing.
|
11-20% |
|
Cases
|
Related course code: Configuration Document Types, Party Role, Status Schema and Business Flows.
|
11-20% |
|
Communication Channels
|
Related course code: Configuring the Agent Desktop for CTI and Interaction Center Processes. Configuration of the communication channel E-Mail to manage E-Mail Inbound scenarios including configuration Response Templates for Outbound scenarios.
|
<=10 |
| Personalization and Extensibility |
Related course code: Manage the Personalization, Extension fields, Validations and Determinations.
|
11-20% |
| Integration |
Related course code: Integration scenarios supported by SAP Service Cloud Version 2
|
<=10 |
|
Scenario Based Questions
|
Related course code: Questions based on fictional scenario to examine SAP Service Cloud Version 2 Knowledge
|
11-20% |
|
Managing Clean Core
|
Related course code: Evaluate and apply clean core principles to CX so that they can maximize business process agility, reduce adaptation efforts, and accelerate innovation.
|
<=10 |
SAP Education has designed this certification exam to assess SAP skills based on a comprehensive understanding of SAP Service Cloud Version 2 - Implementation Consultant. SAP offers certifications at associate, specialist, and professional levels, tailored to the candidate's experience and domain expertise. To ensure success in the SAP Service Cloud Version 2 Implementation Consultant Certification Exam (C_C4H56_2411), SAP recommends a combination of education courses and hands-on experience. This approach helps you effectively apply the knowledge gained from training and professional experience in the exam.